We will deliver by courier. We use Yamato Transport as a delivery company. If you would like to use a different shipping company, please contact us.
In principle, products will be shipped within 9 days from the day following the order date, but shipping may be delayed due to circumstances such as the content of the order, inventory status, and busy periods. In addition, the products on this site may take time to produce.
The stock status is displayed on the purchase page for each product.
■ Large size (without and with frame)
■ Medium size (tatami frame or normal frame)
■ Small size (tatami frame or normal frame)
■ Trinistyle (paper frame)
If you order back-ordered products and products that can be delivered immediately, we will ship all products at the same time according to the product with the latest delivery date. If you wish to have your backordered item or pre-ordered item shipped separately, you will need to pay the shipping fee for each delivery.
The below is Shipping or Handling Fees apply to each order.
Please note that they are variable depending on the destination country and region.
India, Indonesia, South Korea, Cambodia, Guam, Saipan*, Singapore, Sri Lanka*, Thailand, Taiwan, China, Nepal, Pakistan, Bangladesh*, Philippines, Bhutan, Brunei*, Vietnam, Hong Kong, Macao, Malaysia, Myanmar, Maldives, Mongolia, Laos
|Europe, Oceania, North America (excluding the United States), Middle East
Iceland, Ireland, Azerbaijan, Italy, Ukraine, UK, Estonia, Austria, Netherlands, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus , Belgium, Poland, Portugal, Macedonia, Malta, Monaco*, Latvia, Lithuania, Liechtenstein*, Luxembourg, Romania, Russia
Australia, Solomon Islands*, New Caledonia*, New Zealand, Papua New Guinea, Fiji, El Salvador, Canada, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras*, Mexico, United Arab Emirates, Israel, Iraq*, Iran , Oman*, Qatar, Cyprus, Kuwait*, Saudi Arabia, Syria, Turkey, Bahrain*, Jordan
|United States region
United States of America
|Africa/South America Region
Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Côte d'Ivoire*, Sierra Leone*, Djibouti*, Zimbabwe, Sudan*, Senegal, Tanzania, Tunisia, Togo, Nigeria*, Botswana, Madagascar, South Africa*, South Sudan*, Mauritius*, Morocco, Rwanda Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Brazil, Venezuela, Peru
(Countries where tracking service is not available are marked with "*" after the country name)
Ordered products are basically shipped overseas by Japan Post's EMS (international speed mail). If you would like to use another shipping company, please contact us prior to shipping your order.
Once the item has been shipped, we will inform you of the EMS tracking number by e-mail. As a web service of EMS, you can check the shipping status by the number. However, the tracking service may not be available in some countries. Those countries are marked with "*" after the country name above.
In principle, products will be shipped within 9 days from the day following the order date, but shipping may be delayed due to circumstances such as the content of the order, inventory status, and busy periods. (It may take time to make.)
We will charge the following delivery fee for each order. Prices vary depending on the number of items ordered and the destination country/region.
This shipping fee is stipulated according to the total amount of the ordered products, and includes the international express mail (EMS) transportation fee and insurance fee. In addition, this shipping fee will be paid together with the price of the product at the time of ordering.
Depending on the laws and regulations of the destination country, import duties, value added tax (VAT), customs clearance fees, shipping charges, etc. may occur. If import duties, value-added taxes, customs clearance fees, shipping charges, etc. occur, the customer (or the recipient if the person placing the order and the person receiving the order are different) will be responsible for the actual costs, and the shipping address will be billed directly by the post office or courier.
We are not responsible for any delays in delivery due to customs clearance problems or customs clearance procedures.
For reference, the following countries are free of import duties. However, please note that this information is only for import duties.
(Countries where import duty seems to be free)
Iceland, Ireland, United States, Algeria, Israel, Italy, Ukraine, Estonia, Australia, Austria, Netherlands, Canada, Cambodia, Cyprus, Greece, Croatia, Djibouti, Singapore, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Tunisia , Denmark, Germany, Turkey, New Zealand, Norway, Papua New Guinea, Hungary, Finland, France, Bulgaria, Brunei, Vietnam, Venezuela, Belarus, Belgium, Poland, Botswana, Portugal, Macau, Malta, Malaysia, Mexico, Mauritius, Latvia, Lithuania, Romania, Luxembourg, Russia, UK, South Korea, Hong Kong, Taiwan, South Africa
Please check your order upon arrival. We make every effort to ensure the quality and shipping of the products we deliver, but if there is damage during shipping, or if the product is different from what you ordered, we will respond immediately.